Cows keeping working over Memorial Day Weekend
On Memorial Day Weekend, at 8:38 am on a Saturday, CPR received an urgent service request via email. The email was from a dairy processing customer that needed help with a centrifuge motor that had stopped working, forcing them to shut down ½ of their production. Since it was a holiday weekend and dairy cows keep working regardless of equipment malfunctions, we understood the importance of timely action. Our team responded immediately with an email at 8:41 am (just 3 minutes later) to gather the necessary information. We quickly sourced – located a used motor, tested it, and prepared it for delivery. The motor was promptly delivered via courier from Indiana to the Southeast (over 570 miles), arriving at their doorstep within 20 hours of their initial request.“Good morning, Dan and the Trucent Team!
I want to thank each and every one of you on being a reliable source for our motor situation on a Holiday weekend. The communication was Great between both teams. I am glad to say the motor has been installed and is running for us.
Again, Thank you!”
CPR’s centrifuge repair team is dedicated to our customers’ success! Keeping dairy cows happy across the United States with expert service when you need it most.
CPR Specializes in Dairy Centrifuge / Separator Parts, Service & Repair
Centrifuge Parts and Repair (CPR) has a vast amount of experience in the dairy and cheese processing industries. Dairy and cheese producers across the United States rely on CPR to keep them up and running efficiently. We handle all types of dairy separation applications, including milk, buttermilk, cream, milkfat, whey, yogurt, ice cream, hot milk skimming, cold milk skimming, whey separation and skimming, quark / quarg production, culture processing, spore and bacteria removal, and more.
Trucent Centrifuge Parts and Repair Adds Experienced West Coast Service Technician
May 2022 – Trucent Centrifuge Parts and Repair is very pleased to announce that Abel Del Carpio has joined our team as our newest Field Service Technician. Abel will be based in California, and will specialize in supporting our ever-growing business in the wine and craft brewing industries in the western USA. Abel has over 7 years of experience in field service on high-speed disk stack centrifuges within the food and beverage market.
Centrifuge Parts and Repair Moves to Trucent’s “Centrifuge Center of Excellence.”
February 2022 – Trucent Centrifuge Parts and Repair has relocated to the company’s new, $2 Million purpose-built facility in Noblesville, IN, just north of Indianapolis. This 44,000 sq. ft. building is also the engineering and production plant for Trucent’s CentraSep product line of centrifuges and filtration systems.
Trucent Centrifuge Parts and Repair Adds Separator Technician
September 2021 – Trucent Centrifuge Parts and Repair is very pleased to announce that John Wright has joined our team as a Separator Technician. John will be based at our new facility in Noblesville, Indiana. John has over 7 years of experience in bowl balancing, frame repairs, and machine reconditioning. Additionally, he has extensive working knowledge with HMI’s, and motor drives, and he has a strong skill set in metalworking. John’s experience and knowledge is being added at a perfect time to support our explosive growth in machine rebuilds, repairs, and bowl balancing. He will be a great cornerstone to Trucent’s Center of Excellence in Centrifugation at our new 40,000 sq/ft facility. Give us a call for a free estimate on upgrades, reconditions, and general bowl repairs. Welcome to the team, John!
Centrifuge Parts and Repair Adds Experienced Service Technician
August 2021 – Centrifuge Parts and Repair is excited to announce that Charles Lawrence has joined our team as a Service Technician. Located in the U.S. Midwest, Charles has over 17 years of experience servicing and repairing a broad range of industrial centrifuge equipment, including various makes and models. Adding Charles’ professionalism and knowledge helps our customers schedule service faster, with the comfort of knowing the work will be done right the first time. Give us a call to schedule Charles now!
Centrifuge Parts and Repair Expanding with New Inventory Manager
June 2021 – Centrifuge Parts and Repair is excited to announce the addition of a new, dedicated Inventory Manager to oversee all aspects of our huge parts inventory, including supply chain management, inventory planning, logistics, as well as key customer support. Collin Stevenson has been hired to handle this new role at the company, which will enhance our ability to service disk stack centrifuges / separators. Please join us in welcoming Collin on board!
Trucent Acquires Separator Restorations, Expanding Centrifuge Service Capabilities
April 2021 – Trucent, Inc. is excited to announce the acquisition of Indiana-based Separator Restorations, LLC. Separator Restorations specializes in disk stack centrifuge / separator maintenance, repair, rebuilds, bowl balancing, and more. These services enhance the capabilities of Trucent’s Centrifuge Parts and Repair (CPR) business. Mark Meyers, the owner of Separator Restorations, brings his nearly 40 years of centrifuge repair experience to Trucent and will work within CPR as these great resources are rolled together. Mark Nigh, the Director of Operations for CPR, stated, “The addition of Mark Meyers and Separator Restorations is a perfect fit and a natural extension to the world class services provided by CPR.” Separator Restorations will be added to the staff and resources of CPR at their Mooresville, IN location, but in the coming months, CPR will move to Trucent’s new 44,000 sq. ft. CentraSep centrifuges facility in Noblesville, IN.
MARCH 2021 – Centrifuge Parts and Repair (CPR) has added a new, highly experienced Centrifuge Service Technician to respond quickly to our West Coast and Western US service requests. Dave Migliazzo brings a wealth of experience to CPR. He is based out of Central California, near one of the largest dairy areas in the US. Dave actually grew up on one of those dairy farms, which his family owned. More recently, he worked in Plant Maintenance for a large cheese producer in that area, where he was specifically tasked with maintaining more than 20 disk stack centrifuges! The addition of Dave to our team is part of Trucent’s strategic initiative to expand our service offerings, while providing more local support and resources to our western customer region. With him located in this area, he can respond faster and at a reduced cost, to help our customers stay up and running, and do so cost-efficiently. In addition to Dave’s primary focus on CPR’s customers, he will also be supporting the Trucent Separation Technologies (TST) division by assisting a few key West Coast customers. This is a great example of how Trucent divisions and employees collaborate and share important resources to benefit all our customers! Please join us in welcoming Dave onboard and contact us today if you have any service needs we can help with.
CPR Service Helps After Power Outage!
JANUARY 2021 – During a power outage over the holidays, a dairy customer in the Midwest was not only left in the dark, but after the power came back on, they were left without an operational HMI (human machine interface) for their separator. They had no way to run the unit and get back to production. Despite it being during the holidays, the CPR service team jumped into action, and resolved the situation quickly. Here is what the customer had to say about our service…
“Centrifuge Parts and Repair offered to immediately send their engineer directly to our site to address our HMI issue on our Separator. The startup screen had gone blank and we had no idea how to fix it. CPR provided 3 different options to assure us that they could get the problem resolved in one trip. They were able to get us back up and running using the least expensive option. They got us making cream again and prevented future downtime and loss of production. We really appreciate the accurate communication we received before, during and after the process to make sure we were satisfied with their service. This is not something we were accustomed to in the past. We will be using Centrifuge Parts and Repair for all our separator needs going forward.”
– Maintenance Manager, Large Midwestern Cheese Producer
Helping our customers with parts and service, and a fast response, is our only focus. Contact us anytime and let us know how CPR can help you.
New – Special Low Pricing on Service Kits!
DECEMBER 2020 – 2020 has been a challenging year for everyone, and 2021 looks to be similar for the near future. Companies have been forced to operate in ways like never before, some of which have come at a significant cost. We know these costs are directly hitting the bottom line, and in many cases, doing so along with a reduced volume of business. This is repeated to us daily when speaking to our customers from the plant floors to the corporate offices. We constantly ask how we can help, or better support them, and the response is always… “Can you lower my costs and save me time?” While we had already reduced some costs on GEA / Westfalia, SPX / Seital, and other brands, we recently set our sights on doing this for Alfa Laval and Tetra Pak.
Thus, we are now happy to announce a significantly reduced price on our Alfa Laval and Tetra Pak parts, pre-packaged as Intermediate and Major Service Kits! These Service Kits (Preventive Maintenance Kits) are uniquely identified to make ordering fast and easy, we have added a new Quick Order Form, and the kits are available for Immediate Shipping! These reduced prices will help our customers decrease their operational costs during a time when it is desperately needed, and the pre-packaged kits and new order form will save time and effort by simplifying the ordering process and being able to ship right away. And of course, all of this still comes with our world class support and service. Learn more, and see the pricing, and the specific machine models that we have kits available for, in our Parts Store!
Remote Virtual Technicians Offered by Centrifuge Parts and Repair During the Coronavirus Crisis
MARCH 2020 – During this challenging Coronavirus Crisis, Centrifuge Parts and Repair (CPR) is offering “Virtual Technicians” if nobody is currently being allowed into the plant. Via Skype, Facetime or other means, CPR’s Technicians can interface with the internal maintenance team to help guide them through some basic repairs and issues. This is an exciting new service that works well when direct access to the centrifuge system is not possible. Handling service or repair issues in this manner requires highly experienced and well trained Technicians, like those at Centrifuge Parts and Repair. Contact CPR today to set up a virtual service session!
Centrifuge Parts and Repair Launches New Website
MARCH 2020 – The new Centrifuge Parts and Repair website will offer a wealth of information regarding the company’s parts and services options, the brands and types of equipment commonly worked on, etc. This site will make it very easy to order common parts, as well as major and minor rebuild kits, plus it will explain the differences between the OEM and Aftermarket parts offered. Eventually, the CPR website will provide a comprehensive list of all the parts sold, and will include a simple online store or form to make ordering easier. Lastly, the new website is a Responsive coded site making it easy to access and use from any mobile device, including smart phones and tablets. The goal for the CPR website is for it to be an extension of the prompt and personalized service the company offers over the phone and in person.
Centrifuge Parts and Repair Hires 20-Year Industry Veteran
AUGUST 2019 – Centrifuge Parts and Repair hires Bob Carmichael for a key management position with the company. Bob is a 20-year veteran of centrifuge parts, repairs and service sales. He will join the management team to support the robust operational service footprint of Trucent with service facilities spanning across North America, including Canada and Mexico. Bob will focus his efforts on expanding current parts and service operations to support high speed disc stack centrifuges in a diverse range of industries.
Trucent Establishes the Centrifuge Parts and Repair Company
JULY 2019 – Centrifuge Parts and Repair (CPR) was established as a company in 2019, as a wholy owned company of Trucent Inc., who has been serving industry for 30 years with disc stack centrifuges. The CPR staff also has specific knowledge in centrifuge parts and repair, representing almost 100 years of combined experience. Forming the company has enabled Trucent to market this expertise and continued customer support that is unparalleled in this business. We are truly a one-stop provider of expertise, support, parts and knowledgeable field service staff for ALL makes of high speed disc centrifuges, including Alfa-Laval, Westphalia (GEA), SPX / Seital, and Tetra Pak. This new Trucent company will also be responsible for maintaining the hundreds of centrifuge systems the company has installed in the oil and gas industry and elsewhere. CPR services include complete machine rebuilds, bowl balancing, repairs and more, using both OEM and Aftermarket parts, accessories and supplies. Centrifuge Parts and Repair is an important new company for Trucent.